Effective Date: 20 July 2026
Welcome to PawSafe South Africa (“PawSafe”, “we”, “our”, or “us”).
At PawSafe, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when using our website, products and services.
PawSafe processes personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African legislation.
By using our website, creating a PawSafe account or purchasing our products, you agree to the collection and processing of your personal information as described in this Privacy Policy.
2. What Information We Collect
Owner Information
- Name
- Phone number
- Delivery address
- Billing address
Account Information
- Username
- Password (encrypted)
- Login details
Pet Information
- Pet’s name
- Breed
- Date of birth
- Colour
- Weight
- Sex
- Photograph
Medical Information
- Conditions
- Medication
- Allergies
- Vaccinations
- Deworming records
- Vet details
- Insurance (optional)
Identification
- QR Tag number
- Microchip number
- Passport number
Emergency Information
- Emergency contacts
- Emergency instructions
3. How We Collect Information
- When placing an order
- Creating an account
- Completing a pet profile
- Updating information
- Contacting us
4. Why We Collect Information
To:
- Process orders
- Create QR Pet Profiles
- Help reunite lost pets
- Contact owners
- Contact emergency contacts
- Improve our services
- Comply with legal obligations
5. PawSafe QR Pet Profiles
Each PawSafe QR Pet Tag is linked to a secure online pet profile. The information displayed when a QR Tag is scanned is determined by the pet owner.
Pet owners have control over which information is shared publicly, including contact details, emergency contacts and other relevant pet information. Sensitive information will not be displayed publicly unless the owner has chosen to make it available.
Pet owners are responsible for ensuring that the information stored in their pet’s profile remains accurate and up to date.
6. How We Use Your Information
PawSafe uses your personal information to:
- Process and fulfil orders.
- Create and manage your PawSafe account.
- Create and maintain your pet profiles.
- Link QR Pet Tags to the correct pet profiles.
- Provide customer support.
- Contact you regarding your orders or account.
- Improve our products, services and website.
- Comply with legal and regulatory obligations.
We will only use your personal information for purposes that are lawful and relevant to the services we provide.
7. Sharing of Personal Information
PawSafe respects your privacy and does not sell, rent or trade your personal information.
We may share your information only when necessary:
- With trusted service providers who assist us in operating our business (such as payment processors, courier companies and website hosting providers).
- Where required by law or a lawful request from a competent authority.
- Where you have provided your consent.
Information displayed through a QR Pet Profile is only shared according to the privacy settings selected by the pet owner.
8. Payment Information
All online payments are processed securely through trusted third-party payment providers, including Payfast.
PawSafe does not collect or store your debit or credit card details on our website.
Payment providers process your payment information in accordance with their own privacy and security policies.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences and help us understand how visitors use our website.
Cookies may also be used for website functionality, security, analytics and marketing purposes.
You may choose to disable cookies through your browser settings, although this may affect certain website features.
10. Data Security
PawSafe takes reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
While no online system can guarantee absolute security, we continuously strive to maintain appropriate safeguards to protect the information entrusted to us.
11. Your Rights
In accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), you have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where permitted by law.
- Withdraw consent where processing is based on your consent.
- Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.
12. Changes to this Privacy Policy
PawSafe may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business operations.
Any updates will be published on this page together with the revised Effective Date.
We encourage users to review this Privacy Policy periodically.
13. Privacy by Design
Privacy is an important part of the PawSafe platform.
Our systems are designed to give pet owners control over the information linked to their QR Pet Tags. Owners decide which information is visible to members of the public who scan their pet’s QR Tag, helping to balance pet safety with personal privacy.
We continually work to improve the security and privacy of our platform as new features become available.
14. Contact Us
If you have any questions regarding this Privacy Policy or how PawSafe processes your personal information, please contact us.
PawSafe South Africa
📧 Email: admin@pawsafesa.co.za
🌐 Website: www.pawsafesa.co.za
We are committed to protecting your privacy and will make every effort to respond to your enquiry as soon as reasonably possible.