Effective Date: 20 July 2026
At PawSafe South Africa, we are committed to processing and delivering your order as quickly and carefully as possible. As many of our products are personalised, please allow sufficient time for production before your order is dispatched.
1. Order Processing
All orders are processed once full payment has been successfully received.
As many PawSafe products are personalised, production begins after payment confirmation. Production times may vary depending on order volume, product availability and the complexity of the personalisation requested.
Orders are processed during normal business days, excluding weekends and public holidays.
2. Delivery Methods
PawSafe offers a variety of delivery options, which may include:
- PUDO Locker Delivery
- Pargo Pickup Points
- Local Collection (where available)
Available delivery options and associated costs will be displayed during checkout.
3. Delivery Timeframes
Estimated delivery times commence once your order has been dispatched and may vary depending on:
- The selected delivery method.
- The delivery destination.
- Courier operations.
- Public holidays and peak trading periods.
- Unforeseen circumstances beyond our control.
While PawSafe aims to dispatch all orders promptly, delivery timeframes are estimates only and cannot be guaranteed.
4. Delivery Address
Customers are responsible for ensuring that all delivery information provided during checkout is accurate and complete.
PawSafe cannot be held responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete delivery information supplied by the customer.
5. Order Tracking
Where available, customers will receive tracking information once their order has been dispatched.
Tracking updates are provided by the relevant courier service. While PawSafe will gladly assist with tracking enquiries, we cannot control or alter courier tracking updates.
6. Delivery Delays
Although every effort is made to dispatch and deliver orders as quickly as possible, delivery delays may occasionally occur due to circumstances beyond PawSafe’s control, including but not limited to:
- Adverse weather conditions.
- Public holidays.
- High courier volumes.
- Industrial action.
- Service interruptions.
- Natural disasters or other unforeseen events.
PawSafe will assist customers in resolving delivery issues wherever possible but cannot be held responsible for delays caused by third-party courier services.
7. Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please notify PawSafe within 7 days of the expected delivery date or receipt of the parcel.
We will work with the courier service to investigate the matter and, where appropriate, arrange a replacement or another suitable resolution.
Customers may be asked to provide photographs of the damaged parcel or product to assist with the investigation.
8. Collection Orders
Where local collection is offered, customers will be notified when their order is ready for collection.
Orders will only be released to the customer or an authorised representative.
Valid identification may be requested upon collection.
9. Failed Deliveries
If delivery cannot be completed due to incorrect delivery information, the recipient being unavailable, or failure to collect an order from a selected pickup point within the courier’s collection period, the parcel may be returned to PawSafe.
Any additional shipping costs incurred to resend the order may be the responsibility of the customer.
10. International Shipping
At present, PawSafe primarily delivers within South Africa.
Should international shipping become available in the future, additional shipping charges, customs duties, taxes and import fees may apply. These costs remain the responsibility of the customer unless otherwise stated.
11. Risk and Ownership
Ownership of the products transfers to the customer once full payment has been received.
The risk of loss or damage transfers to the customer upon successful delivery of the order to the nominated delivery address or selected collection point.
12. Changes to Shipping Information
Customers who need to change their delivery details after placing an order should contact PawSafe as soon as possible.
While we will do our best to accommodate changes before dispatch, we cannot guarantee that amendments can be made once an order has entered production or has been handed over to the courier.
13. Changes to this Shipping Policy
PawSafe reserves the right to amend or update this Shipping Policy from time to time to reflect changes in our services, courier partners, business operations or legal requirements.
The most recent version of this Shipping Policy will always be available on our website.
14. Contact Us
If you have any questions regarding shipping, delivery or your order, please contact us.
PawSafe South Africa
📧 Email: admin@pawsafesa.co.za
🌐 Website: www.pawsafesa.co.za
We are committed to providing excellent customer service and will make every effort to respond to your enquiry as soon as reasonably possible.